How do I lodge a return?
Grab your order number (you can find this one in your order confirmation email, it will look like #SXXXX). Then click the link below to start a return, we promise it's super easy 🙏. Start A Return
All articles
General Returns Info
Can I return items?
Is your gear in its original condition?Has it been less than 30 days since you received your order?. If your answer is ✨ yes ✨ to all of the above you can start a return here. *Note, customers are required to cover the cost of returns
What is the returns process?
First up lodge your return herePackage up the items you're sending back If you have the packaging it was sent in, you can use that. If not, no worries - you can use any packaging as long as the product is protected. Organise shipment of your return
What is your returns policy?
If for any reason you are not happy with any items purchased, Softech will happily exchange or refund the item within 30 days from the date of purchase provided;. - You have proof of purchase (receipt, credit statement or invoice). - The products are