What is the returns process?Updated 3 months ago
- First up lodge your return here
- Package up the items you're sending back
- If you have the packaging it was sent in, you can use that. If not, no worries - you can use any packaging as long as the product is protected.
- Organise shipment of your return with the courier of your choosing. (We ship using Direct Freight and Australia Post)
- Once we receive your items back to us and have been assessed, we can then process either your exchange or refund.
- Your return is complete and our warehouse team will take it from here